Terms & Conditions

This document is an electronic record in terms of the Information Technology Act, 2000 and rules there under pertaining to electronic records as applicable and amended. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries Guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and the terms and conditions for access or usage of www.tolgira.com (the “Website”).
Please read the following terms and conditions very carefully as your use of the Website and associated Tolgira Services (as defined below) is subject to your acceptance of and compliance with the following terms and conditions including the applicable policies which are incorporated herein by way of reference and as amended from time to time (the “Terms and conditions”).
ACCESSING, BROWSING OR OTHERWISE USING THE WEBSITE INDICATES YOUR AGREEMENT TO ALL THE TERMS AND CONDITIONS herein, SO PLEASE READ THE TERMS and conditions CAREFULLY BEFORE PROCEEDING. By impliedly or expressly accepting these Terms and Conditions of use of website, You also accept and agree that you have read, understood and are bound by these Terms and conditions, regardless of how you/Tolgira member subscribe to or use the TOLGIRA Services. If you do not want to be bound by the Terms and Conditions, you must not use the Website or the TOLGIRA Services.

In these Terms, references to “You” or “User” or “TOLGIRA member” shall mean the end user accessing the Website/TOLGIRA services, its contents or using the TOLGIRA Services offered. “TOLGIRA Services” means a collective reference to the Website service provided by tolgira.com , a company under the provisions of companies act, 2013 and having its registered office at Bankra Nayabaz (Adarsh Pally) , P.O: G.I.P Coloney, P.S: Jagacha, Dist: Howrah, Pin: 711112 (West Bengal).

Tolgira [TOLGIRA] acts as a platform to enable any user to themselves register on it (by filling the mandatory fields and optional fields, if any) to voluntarily search for profile(s) from the database of Tolgira [TOLGIRA] already registered users, for seeking prospective lawful matrimonial alliances for themselves. TOLGIRA retail store may also be able to assist you to create your profile, however, you must have a valid/operational mobile phone number and an email id.

The profiles in the database of TOLGIRA are classified broadly on the basis of language and region for the ease and convenience of its member / customer.

TOLGIRA Members are provided with free/paid access for searching profiles from the database of TOLGIRA, as per the partner preference set by you (on the Website) and you shortlist the prospective alliances yourself.
TOLGIRA Membership is guided by the terms and conditions mentioned herein below. By using or accessing the TOLGIRA Services, you agree to be bound by all the terms and conditions (“Agreement”):

TOLGIRA do not authenticate any information of any profile and hence you as a user need to verify the credentials and information provided by other users.

A. All TOLGIRA paid package users can renew the paid package to carry forward the un-used contacts (Mobile no. viewing and SMS).

B. The payments made by TOLGIRA member to TOLGIRA by way of registration / membership / renewal fee / auto renewal is /are treated as non-refundable. Payment once made for TOLGIRA services cannot be assigned to any person/party or adjusted towards any other product or packages provided by MCL.

C. TOLGIRA members cannot put the paid TOLGIRA service on hold even temporarily, for any reason whatsoever. Based on the tenure of paid TOLGIRA service and date of payment taken, the expiry of paid TOLGIRA service will automatically happen on expiry of the applicable paid package taken by you.

A. Payment made by cash / cheque / Net Banking / Debit / Credit Card would be in accordance with the prevailing RBI guidelines. Activation of paid TOLGIRA service shall be subject to realization of the said payment. In case of dishonor of Cheque/demand draft; you shall be liable to pay applicable bank's cheque/DD bouncing charges. Further TOLGIRA service to your account will be deactivated / suspended until you settle the value of the payment and applicable bank charges in cash.

B. TOLGIRA uses third party payment gateways for collection of credit/debit card or other payment instruments. In case of payment gateway failure the same would be communicated to the TOLGIRA member by the payment gateway provider. TOLGIRA shall not be responsible for Extra currency/conversion charges/deductions/error issues from payment gateway. In the case of failed online transactions, which result in no services, TOLGIRA offers no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Customers card/bank accounts through the payment gateway.

I) We may provide Trust Badge to you (applicable for select locations in India only) which encompasses Identity Badge, Social Badge, Professional Badge and Reference Badge. Details mentioned below need to be provided for obtaining the relevant Badges:

A. Social Badge: Social media account maintained with facebook / Twitter / Linkedin.

B. Reference Badge: The name, address and contact details of your friends / relatives.

C. Identity Badge: Copy of any government issued photo ID Cards like Passport, Pan card, Aadhaar, Election ID Card, Ration Card, etc.

D. Professional Badge: Copy of Educational certificate.

E. Employment Badge: Copy of Pay Slip / employment proof with salary.

II) If you opt to avail our verification and Trust Badge service offered by us, you agree to provide the copy of documents to prove your name, educational qualification, income, family photo, residence / office address, marital status (if applicable). Offline verification for Trust Badge is only applicable to Identity and Professional Badge. Once verification is rendered satisfactory, the member's respective Badges are activated online. The aim of offline verification is only to check your availability or to check the availability of the applicable documents as provided by the TOLGIRA member for the relevant Trust Badge. However, TOLGIRA does not verify the origin, genuineness, legality of the documents or take any responsibility of the same. Based on the data provided during verification, if there is difference in the data provide in your profile, TOLGIRA reserve the right to suspend the Matri ID.

III) If at any time you happen to edit the details which were provided or verified by TOLGIRA then the trust badge/verification seal will be removed forthwith.

IV) For Social and Reference Badge entire details is provided by the member on their own and the same will be visible to the general public. Whereas TOLGIRA will maintain confidentiality of all copy of the documents provided by you in respect of Identity / Professional Badge and shall take all possible and /or bonafide steps for maintaining the confidentiality. The same will not be made visible to the others members. However, TOLGIRA may divulge such information if required by law or to law enforcement agencies or courts without any intimation to you.

V) If TOLGIRA has reason to believe that the proof provided by you is suspicious, then TOLGIRA reserves the right to remove the authentication seal or suspend, remove, delete the profile at its own discretion.

VI) Issuance of Verified or Trust Badge would depend upon your willingness to provide copy of the documents or references or tagging of social media accounts.

A. The registration of TOLGIRA membership and all TOLGIRA services/Website are deemed to have been entered into within the territorial Jurisdiction of Chennai, India.

B. The TOLGIRA Members unconditionally agree that all such disputes and / or differences if any shall be governed by the Laws of India and suTolgiraitting to the exclusive Jurisdiction of appropriate court of law in Howrah, West Bengal, India.

C. You hereby, unconditionally and irrevocably confirm that you have read terms and conditions and agree to abide by them and the information provided by you is true and correct.

A. Unless otherwise provided in these Terms and Conditions, TOLGIRA membership may be terminated by TOLGIRA /Website / you without assigning any reasons by serving 7 days written notice on the other, all amount paid till date by you to TOLGIRA shall be forfeited.

B. Upon termination / suspension of TOLGIRA membership, your right to use or access the TOLGIRA Website/TOLGIRA services will cease immediately. All provisions of this terms and conditions that by their nature should survive termination shall survive termination, including, without limitation, disclaimers, and limitations of liability. Termination of your access to and use of the TOLGIRA Services shall not relieve you of any obligations arising or accruing prior to such termination.

You agree that if we receive feedback/ complaints against your profile in relation to the facts that you are seeking physical / financial favors from our other registered members or have provided incorrect information on our website or committed any unlawful/illegal activities through the use of our Website or created a profile on our Website by impersonation/ fake/ bogus/ false/ misrepresentation/ without consent of the person who's profile is being registered or use only part information including using photo of third parties without the permission of such third parties or act with other members/employees in indecent/improper manner, then we/TOLGIRA in good faith reserve our right to suspend/delete your profile at our sole discretion without any notice to you, we also reserve to stop all TOLGIRA services to you and take any action as mentioned in clause 2 (b) of the Terms and Conditions.

TOLGIRA reserves the right to forthwith terminate your TOLGIRA membership, block/delete your profile and forfeit entire amount paid as membership fee; if at any time TOLGIRA, in its sole discretion, is of the opinion or has any reason to believe that, you have violated these Terms and conditions of use. We also reserve our right to file appropriate police complaint against you, if the breach of these terms and conditions is/are criminal in nature.

By using our TOLGIRA services you agree to defend, indemnify, and hold harmless TOLGIRA, its subsidiaries, affiliates, Directors, officers, agents, and other partners and employees, fully indemnified and harmless from any loss, damage, liability, claim, or demand, including reasonable attorney's fees, made by any person through improper use of the service provided by TOLGIRA. This defence and indemnification obligation will survive in perpetuity.

A. Your access to and use of the TOLGIRA Services or any content is at your own risk. YOU UNDERSTAND AND AGREE THAT THE TOLGIRA SERVICES ARE PROVIDED TO YOU ON AN "AS IS" AND "AS AVAILABLE" BASIS. WITHOUT LIMITING THE FOREGOING, TO THE FULL EXTENT PERMITTED BY LAW, TOLGIRA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. TOLGIRA does not warrant that the Website, its servers, or e-mail sent from TOLGIRA are free of viruses or other harmful components. TOLGIRA will not be liable for any damages of any kind arising from the use of this TOLGIRA Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

B. TOLGIRA does not give any implied or explicit guarantee or warranty of marriage or alliance by you choosing to register on our Website and using TOLGIRA services (both paid and free).

C. Notwithstanding anything contrary contained anywhere, under no circumstances, TOLGIRA shall be held responsible or liable whatsoever or howsoever, arising out of, relating to or connected with:

i. any act or omission not done by TOLGIRA/MCL/ payment gateway/alliance partner etc.;

ii. any untrue or incorrect information suTolgiraitted by you or on your behalf;

iii. any decision taken by you or on your behalf or any consequences thereof, based on any information provided by any other user (including suspension/deletion of the profile from TOLGIRA);

iv. any unauthorized or illegal act done by any third party relating to or connected with any information suTolgiraitted by you or on your behalf;

v. any cybercrime attempted or committed by anyone and

vi. any incident of force-majeure or 'act of god'.

vii. Any issue already stated in these terms and conditions including limitation of liability clause of these terms and conditions.

viii. Any link to the social media provided through Trust Badge. You also understand and agree that TOLGIRA is not counterchecking or authenticating the veracity of the data/photocopies of documents provided by any TOLGIRA member while giving Trust Badge. TOLGIRA Members are expected to counter check the veracity of the documents suTolgiraitted by the prospects while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. TOLGIRA do not claim the authenticity or ownership of the home or office address scheduled for an appointment as being the member's actual or legal place of residence or employment respectively. TOLGIRA Members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. TOLGIRA will not be liable for any damages of any kind arising from the use of this Website, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

ix. Using/availing of third party services namely horoscope matching services etc. and for paying them through the Website.

x. TOLGIRA shall not be liable for the outcome of during any interaction in a meeting, call, sms, chat, email or social media posts at any point of time

D. You expressly agree that your use of this Website is at your sole risk.

i. The TOLGIRA website shall be deemed to be used by you when it is loaded and/or continues to be loaded in temporary or permanent memory of your mobile phone, computer or any other device or in the internet browser thereof.

ii. TOLGIRA Website act's as an intermediary as defined under sub-clause (w) of Section 2 of the Information Technology Act, 2000.

iii. In the event you file a false complaint against another prospect on our Website and consequently we have suspended/deleted that prospects profile based on your complaint, then we reserve our right to initiate appropriate legal (Civil/Criminal) action against you and claim any and all costs expenses from you, for such irresponsible/misrepresentation/illegal/unlawful action. We also reserve our right to suspend your profile and forfeit any and all amounts paid by you for the TOLGIRA services as per clause 2 (b) of these terms and conditions.

iv. Notwithstanding anything contained herein, TOLGIRA reserves the absolute right to delete, in any manner as it deems fit, any content of any profile listing placed on TOLGIRA (once such instance come to TOLGIRA notice) in order to ensure compliance with the rules of such placement, prima facie accuracy and the prevailing laws in force for the time being, especially those relating to providing any obscene, libelous, blasphemous, slanderous, defamatory or invasive of another person's (deceased or alive) right of privacy or publicity, or that may reasonably be deemed to be harmful, vulgar, pornographic, abusive, harassing, threatening, hateful, objectionable with respect to race, religion, creed, nationality, gender or otherwise unfit for reproduction; or suggests or encourages unfair or illegal /indecent, unlawful activity. TOLGIRA also reserves the right to block/ delete / suspend the profile which might be offensive, illegal or that might violate the rights, harm or threaten the safety of our office bearers/employees (including undue communication with any employee) and/or other registered prospects.

v. The Grievance Officer shall handle complaints in relation to the following violation by the User of computer resource as the User is not entitled to host, display, upload, modify, publish, transmit, update or share any information on the Website that -

   A.belongs to another person and to which the User does not have any right to;

   B.is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, pedophilic, libelous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

   C.harm minors in any way;

   D.infringes any patent, trademark, copyright or other proprietary rights;

   E.violates any law for the time being in force;

   F.deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

   G. impersonate another person;

   H.contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

   I.threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation. Any and all complaints to the Grievance Officer shall be in writing and in the event of any complaint through email, the said complaint shall be digitally signed. For Grievance Officer related information please see clause 9 of this terms and conditions

vi. In case of conflict between the terms and condition of Website and terms and conditions of any other website including consortium of portal of MCL, the terms and condition of TOLGIRA/ Website shall prevail for the service provided through this Website.

vii. After the expiry of the TOLGIRA paid package, the TOLGIRA member's profiles shall remain on TOLGIRA/ /Website/consortium of portals from MCL itself, until the TOLGIRA member intimate the finalization of his/her marriage/existence of the Website and intimates the website for removal/deletion of once profile.

A. TOLGIRA member hereby consents for receiving communication including promotional communications through any medium of communications such as Emails and /or SMS/Calls from consortium of portals owned by MCL or their alliance partners.

B. TOLGIRA may contact the TOLGIRA member through any of the above media to share the profile of the prospect by way of internal messages / links. TOLGIRA member confirms that the mobile number suTolgiraitted to it for verification or alternative number if any provided, is not registered with the Do Not Disturb / National Customer Preference Register and they shall not initiate any complaint. TOLGIRA Member further confirms that even if TOLGIRA Member is registered with the telecom service provider under the category Do Not Disturb / National Customer Preference Register the calls from TOLGIRA either to the verified mobile number or alternative number if any provided shall not be treated as promotional calls.

C. You are also entitled to set up your communications frequency from TOLGIRA, like - only on weekends or fortnightly etc. You may also opt for not getting any call from TOLGIRA by ticking the appropriate box in the Website, provided that, you agree to receive calls from Relationship Manager of Assisted Service/ Elite Matrimony for contacting you as a shortlisted profile for their registered members.

In the event you come across any concerns in our service, then please contact us: 

  1. Email ID : tolgira.care@gmail.com
  2. Contact No : +91-9830771195
  3. Address : Techset Technology Bankra Nayabaz (Adarsha Pally),
  4. P.O: G.I.P Coloney,
  5. P.S: Jagacha,
  6. Dist: Howrah,
  7. Pin: 711112 (West Bengal).

A. To protect the broader interest of the registered TOLGIRA member and increase the efficiency, TOLGIRA members ensure to keep their username and password safe and confidential for using the TOLGIRA services.

B. Any additional information / data required by TOLGIRA for using the TOLGIRA services shall be provided by the TOLGIRA Member, as and when so sought by TOLGIRA.

C. In case partner preference is modified by TOLGIRA member, then the automated system generated prospect search results in website may also undergone corresponding changes.

D. TOLGIRA members are requested to exercise due care and caution while shortlisting the prospect and satisfy themselves before making a choice of your match through adequate efforts, initiatives and due diligence. TOLGIRA shall not be liable for short coming due to any misrepresentations made by any of its TOLGIRA members.

E. TOLGIRA Members are expected to verify the credentials of the prospect such as family status, marital status, educational qualifications, financial status, occupation, character, health status, etc.

F. To get better search results, TOLGIRA Members are expected to provide latest photograph which should not be more than 3 months old. Providing old photographs/ photographs of others, inaccurate / false information shall be treated as violation of terms and conditions and TOLGIRA shall retain their right under clause 2 (b) of this terms and conditions.

G. TOLGIRA members are expected to disclose their health records during profile enrollment which includes any pre-existing illness, physical disability etc. Non- disclosure at the time of enrollment shall be treated as violation of the terms and conditions and TOLGIRA shall retain their right under clause 2 (b) of this terms and conditions.

H. TOLGIRA Members are expected to refrain from :

  1. i. Entering into any financial transactions with prospects.
  2. ii. Sharing of confidential and personal data with each other but not limited to sharing of bank details, etc.
  3. iii. Entering into physical relationship with any prospect before marriage.
  4. iv. violating any law for the time being in force.
  5. v. From mentioning details of other matrimonial services while sending personalized messages.

I. TOLGIRA members are expected to visitURL http://www.bharatmatrimony.com/safe-matrimony for understanding the safety measures on partner search and awareness towards online safety.

J. TOLGIRA Members are expected to be cautious of prospects who ask for favours, money etc or call from multiple phone numbers, only interact over phone, doesn't come forward for face to face meeting (physically or through video calls) and don't involve family and friends in match making. Beware of suspended profiles status before you finalize an alliance with the prospect.

K. The TOLGIRA members agrees that for getting effective search results of prospects on Website, you will regularly log in to the profile maintained in the Website and send expression of interest which is an automated messages to prospects as a free TOLGIRA member, and in the event you have availed paid TOLGIRA package, you can send personalized messages to prospects to show your expression of interest/replies. TOLGIRA member also may review the expression of interest sent to you / read the messages sent to you by prospects and may respond suitably.

L. You also agree that while accessing / using the Website, you will be guided by the terms and conditions of the Website including but not limited to the use of feature of website like chat instantly with prospect, viewing horoscope of prospects, enhancing privacy settings (photo/horoscope/phone number) or for viewing social and professional profile of members on their Facebook, LinkedIn, etc.

M. TOLGIRA member shall not assign or transfer your TOLGIRA membership to any other person or entity, and such an act shall be treated as violation of terms and conditions and TOLGIRA shall retain their right under clause 2 (b) of this terms and conditions.

N. If the TOLGIRA Member fails to inform TOLGIRA, about any change in the particulars furnished by TOLGIRA member to other TOLGIRA member, then the TOLGIRA membership may be suspended by TOLGIRA at its sole discretion.

A. TOLGIRA is an endeavor to help you find your dream life partner (prospect) through of process of automated searching, shortlisting and contacting prospects amongst our registered members.

B. TOLGIRA reproduces your details once you register on our website on "as is as available" basis and also share your profile with other registered TOLGIRA members within MCL consortium of website(s).

C. TOLGIRA's/Website obligation is only to provide an interface to its registered members to search their prospect themselves without any assistance from third party / persons from amongst the other registered members of the Website. You agree that the system generated search results of TOLGIRA are only of the profiles registered members on Website.

D. TOLGIRA's/Website automated system offers match making profiles between its registered members based on the partner preference set by each such TOLGIRA member.

E. The search conducted by any TOLGIRA member and the results thereof are automatically generated, and based on the partner preference set by you. In the event TOLGIRA member changes their partner preference on the Website, then the automated system generated prospect results of the Website may also undergo corresponding change.

F. TOLGIRA cannot guarantee or assume responsibility for any specific results from the use of the data available from the TOLGIRA service or from the consortium of websites/portal's of MCL.

G. The TOLGIRA members agrees and understands that TOLGIRA may also allow third parties to provide TOLGIRA members services on the website like horoscope matching etc., and TOLGIRA may also collect the payment for such third party services to you.

A. We expect that you would complete the online registration process with fairness and honesty while furnishing your personal informations to TOLGIRA. You would appreciate that efficient and effective match making through our automated system depend upon yourself furnishing true, accurate, current, complete information and photos etc. We expect you to read the relevant column before keying in the details or selecting the option available or uploading the photo. You are requested not to key in details of the profile in field other than the applicable field (including mentioning id's of other platforms/websites/ applications) or repeating your details in another fields, after filling them once in the relevant fields or others photographs. You further undertake that you alone shall be responsible or liable for any information provided to TOLGIRA. In order to serve you better if TOLGIRA requires additional details you agree to provide it. TOLGIRA shall reproduce the registered member details on "as is as available" basis to other registered members, and TOLGIRA members shall be solely liable for the information given by such TOLGIRA member. You may also give a missed call to any of our retail outlets phone number for us to call you back and assist you in getting your profile registered on our website. Further you may fill in your email id and phone number in any of our registration campaigns appearing in various websites as part of our advertisements, basis which you may receive call from our Customer Service Center and assist you in getting your profile registered on our website. TOLGIRA may also reproduce your profile information in other consortium of websites owned by MCL to provide better prospects to you.

B. If at any point of time TOLGIRA comes to know or is so informed by third party or has reasons to believe that any information provided by you for registration (including photos) or otherwise is found to be untrue, inaccurate, or incomplete then TOLGIRA shall have full right to suspend or terminate (without any notice) your TOLGIRA membership and forfeit any amount paid by you towards TOLGIRA membership fee and refuse to provide TOLGIRA service to you thereafter.

prospects to you.

C. TOLGIRA Membership is restricted strictly to the registered TOLGIRA individual member only. Organizations, companies, businesses and/or individuals carrying on similar or competitive business cannot become Members of TOLGIRA and nor use the TOLGIRA Service or TOLGIRA members data for any commercial purpose, and TOLGIRA reserves its right to initiate appropriate legal action for breach of these obligation.

A) TOLGIRA Membership and rights of admission is reserved solely for :

I. Indian Nationals & Citizens.

II. Persons of Indian Origin (PIO).

III. Non Resident Indians (NRI).

IV. Persons of Indian Descent or Indian Heritage

V. Persons who intend to marry persons of Indian Origin.

B) Further in capacity as TOLGIRA member you confirm that you are :

I. 18 years or above (if you are a woman) or 21 years or above (if you are a man);

II. Legally competent to marry as per the law applicable to you (however you may register on our website by stating "Awaiting Divorce"), and

III. Not prohibited or prevented by any applicable law for the time being in force from entering into a valid marriage.